Responsibilities

Handle inbound calls from customers who are considering canceling their services or have other concerns

Use active listening and critical thinking skills to understand customer needs and find the best solutions to address them

Provide excellent customer service, and demonstrate empathy and understanding of customers' situations

Make outbound calls to existing customers to drive retention and upsell additional products or services

Meet or exceed retention and sales targets

Maintain accurate and detailed customer records and documentation

Required Skills

High school diploma or equivalent

1 year of experience in a sales or customer service role, preferably in a call center environment

Excellent communication skills, both verbal and written

Strong empathy skills and ability to relate to customers from diverse backgrounds and experiences

Ability to work in a fast-paced environment and adapt to changes quickly

Strong critical thinking skills and ability to identify and solve problems creatively

Ability to work a flexible schedule, including weekends as needed

Eagerness to go above and beyond to address customer and employee needs

Ability to fully complete tasks and responsibilities in a timely manner with effective feedback to Hawx operational leadership

Salary

$18 - $24 per hour commission

Last updated : 2024-05-01